Returns & Exchanges
About Return
BoldByPIN offers a 45-day return policy on all orders directly placed here from our website.
If you purchased a BoldByPIN from Amazon or any other authorized distributors, please contact them directly for after-sales assistance based on their return policy.
About Exchanges & Refund
Exchanges or refund is depends on your requirements.
For below situations we offer free-exchanges or refund:
a. received a wrong item
b. received defective item
c. package lost in delivery by logistics
For below situations you need to pay for the shipping costs from you place to our warehouse:
a. no long need
b. don’t like it anymore
Once your return is received, we will send you an email to notify you that we have received your returned item. After the return item has passed the inspection, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. If need exchange, we will re-ship a new one to your place freely.
Note:
A traceable order number is required for after-sales services.
To be eligible for a return, your item’s condition must be not customized,unused and includes all its original packaging, instructions, and tags. Items must be received within 45 days from the initial order shipping date.
Contact us directly by E-mail: service@boldbypin.com